- From:
- Nick Morgan - Harvard Management Communication Letter, Vol. 5, No. 8
- Subject:
- Don't push that send button!
- Date:
- September 9, 2002
- To:
- Anyone who will listen
"These days, e-mail is ubiquitous. Although users are familiar with the power and possibilities of the medium, many questions remain: How does one use e-mail effectively? When is it the right vehicle? When is it the wrong one? What is the proper etiquette? Three years ago, the Harvard Management Communication Letter issued the ten commandments of e-mail. This article revisits the topic - and adds a new rule."